Ombudsperson for Financial Services won’t handle accident disputes anymore

The Office of Ombudsperson for Financial Services (OFS) has announced it is unable to entertain complaints and disputes regarding road accidents covered by motor insurance policies, pending possible amendments to existing legislation.

The Office of OFS said it has already communicated proposals for amendments to relevant legislation to the Ministry of Financial Services and Good Governance in November 2022.

Financial Institutions and the public should therefore refer their cases to the Motor Vehicle Arbitration Committee (MVIAC) in cases of road accident disputes.

Source: Defi Media