Norwegian Cruise Line President David Herrera recently disclosed the inside story of a recent incident in Mauritius involving the Norwegian Dawn, emphasizing the company’s commitment to customer welfare and future prospects for the cruise industry.
In a recent statement, NCL President David Herrera addressed the rumors surrounding the Norwegian Dawn’s recent delay at Port Louis due to suspicion of cholera. Herrera stated, “We went above and beyond because that’s the right thing to do.”
It was widely reported that the Norwegian Dawn was delayed in turning around at Port Louis on suspicion of cholera.
However, after Mauritian health authorities tests were conducted, no trace of cholera was found.
Herrera expressed frustration over the unfounded rumors that spread, including claims that the ship was ‘wandering aimlessly.’
Herrera admitted that he was unsure of how the cholera rumor began but emphasized that none of the information reported was accurate.
Despite six people on board being treated for ‘mild symptoms of a stomach-related illness,’ NCL assured officials that it was not cholera.
Stool samples were taken by Mauritian health officials out of an ‘overabundance of caution,’ with results taking two days to be known.
NCL cited their stringent sanitation procedures, galley protocols, and passenger safety measures as reasons to believe that cholera was not present on the Norwegian Dawn.
According to the Mayo Clinic, cholera is typically spread through contaminated water, a risk that has been greatly reduced in industrialized countries due to modern water and wastewater treatment processes.
Despite the inaccurate reports, NCL preemptively took measures to ensure passenger safety and comfort.
Following the delay, Herrera commended the crew for their exceptional response and customer care during the challenging situation.
Moreover, NCL demonstrated its dedication to guests by providing rebooked flights, future cruise credits, and accommodations for affected passengers.
Herrera emphasized the company’s priority of putting customers first and maintaining high service standards, even in difficult circumstances.
Looking ahead, Herrera expressed optimism about the future of NCL and the overall cruise industry, citing strong demand and the successful launch of new ships like the Norwegian Viva.
Exciting innovations, such as the Aqua Slidecoaster and Glow Court, promise to enhance the guest experience on upcoming vessels.
As NCL prepares for a busy period of new ship deliveries, Herrera remains enthusiastic about the challenges and opportunities that lie ahead.
With a positive outlook and a commitment to excellence, NCL is poised for continued success in the evolving world of cruise travel.
Source: SeaTrade Cruise News
