Mauritius Commercial Bank (MCB) has found itself embroiled in a deepening controversy surrounding its popular Juice application.
Users have reportedly taken to social media to expose a string of unauthorised withdrawals ranging from Rs 1000 to Rs 11,000, fuelling a growing sense of unease among MCB clients.
As the alarming reports spread, MCB has reportedly launched an investigation into the matter, but concerned customers are demanding swifter action and answers.
Several victims have recounted harrowing tales of unexplained transactions to the island’s mainstream media.
The issue lies in the crafty schemes devised by hackers and cyber criminals who have seemingly managed to obtain clients’ banking credentials, including their customer IDs, card PINs, and access to One-Time Passwords (OTPs). Armed with this information, the hackers initiate transfers or payments to their own designated platforms.
Modus Operandi
The heinous methods employed by these cyber criminals are deviously simple. They manipulate unsuspecting victims by deploying a range of deceptive techniques: forged emails, sinister SMS messages, insidious WhatsApp or Viber communications, and even fraudulent phone numbers. Masquerading as representatives of MCB, they coax clients into surrendering confidential information. Promises of lottery winnings or irresistible loans through platforms like Juice, complete with high interest rates.
According to experts, card cloning or data theft remains a dangerous possibility through the “touch and pay” feature.
Online merchants can reportedly process payments via ATMs without the physical presence of a card.
While the bank has warned against sharing personal information, it is now facing criticism for questioning victims’ credibility. Victims have reported freezing phones and receiving suspicious messages during the incidents.
“More heart-wrenching accounts shared on social media reveal a pattern of victims falling prey to faceless fraudsters. Seeking justice, they approached the bank for support, only to be met with indifference and blame, as the bank apparently shifted responsibility onto their online purchases.” According to Le Mauricien, some of the victims have reportedly tried to seek legal recourse but told police how the bank allegedly refused to provide statements.
According to the l’Express, frustration is mounting as customers demand accountability from MCB, questioning the bank’s ability to safeguard their hard-earned savings.
“Regarding the specific cases brought to our attention, where individuals claim not to have disclosed their information but still fall victim to scams, we have reached out to MCB for further clarification via email. We eagerly await their response to address our inquiries,” it reported.
Source: L’Express, Le Mauricien
