Air Mauritius Passengers Voice Frustration After 3 Crises in 1 Week

As Air Mauritius struggles to recover from multiple technical issues with its fleet, another crisis is emerging — a breakdown in trust between the airline and its passengers. Travelers are reporting feelings of being left in the dark, often in poor conditions, revealing deeper problems beyond mere aircraft malfunctions.

The core issues include a lack of listening, insufficient compassion, and communication seen as dismissive and disconnected.

On August 1st at Mumbai airport, passengers on Flight MK749 to Mauritius boarded on time at 2:45 a.m. But once on board, they faced delays, rising heat, and no information.

Three hours passed without air conditioning, water, or food. The passengers included children, seniors, ill travelers, and those with connecting flights. One passenger expressed frustration: “We were crammed into the plane without air or food. It’s unacceptable.”

The same day at Plaisance airport in Mauritius, passengers on Flight MK42 to Paris encountered confusion.

They arrived at 5:30 p.m., checked in, and then received a simple SMS informing them the flight was canceled. Some received calls telling them to go home. There was no staff on site, no official announcements.

Only at 7 p.m. did an employee confirm the cancellation without explanation. Thirty minutes later, a supervisor clarified that the flight wasn’t canceled but “suspended” because the aircraft was stuck in La Réunion, and a maintenance team was on its way.

Meanwhile, passengers, including babies and young children, waited in uncertainty without refreshments, assistance, or respect.

Similar issues occurred elsewhere. In Chennai, passengers on a flight to Mumbai were stranded when the plane’s air conditioning failed. The crew was forced to open the doors to let in some air as the heat became unbearable.

Passengers understand technical issues, but it’s the silence, inaction, and lack of regard that fuel their anger. Social media posts flood in, but many comments are deleted or ignored, increasing frustration.

Instead of offering reassurance, passengers are met with cold, almost dismissive communication. When responses do come, they are often impersonal, technical, and contradictory.

It’s as if the airline manages crises from afar, treating travelers as mere data points to be recalculated.

This growing disconnect between Air Mauritius management and its customers takes place against a backdrop of internal social tensions, allegations of favoritism in pilot recruitment, and contested governance.

Source: Le Mauricien