WhatsApp Now: Report Commercial Abuses at 5942 8888

As of today, Monday 12th May, the Ministry of Commerce and Consumer Protection has unveiled a dedicated WhatsApp number (5942 8888), providing the public with a straightforward and rapid means to report instances of commercial abuse. This innovative tool complements existing channels, including the hotline 185, the switchboard 460-2500, email addresses (mcom@govmu.org / caureg@govmu.org), and the Citizen Support Unit portal. Its primary aim is to empower consumers to assert their rights, particularly in cases where merchants fail to adhere to their legal obligations.

New Sanctions for Commercial Practices

It is worth noting that the Ministry has instituted new sanctions to better regulate commercial practices and safeguard consumer interests.

Since 31st March, the Consumer Protection (Fixed Penalty Notice) (Amendment) Regulations 2025 have introduced revised fines for the failure to display prices: Rs 5,000 for up to five items, Rs 10,000 for between six and ten items, and Rs 20,000 for more than ten items.

Additional penalties pertain to misleading practices, including Rs 3,000 for incorrect price indications and Rs 5,000 for any overcharging.

Among the most prevalent infractions are the absence of price displays, non-compliance with the requirement to indicate amounts in Mauritian rupees, and the omission of exchange rates or commissions when payments are made in foreign currencies.

Mandatory Price Display Regulations

The Ministry reminds merchants that it is mandatory to display a clear, legible, and visible price, inclusive of all taxes, for each item on sale.

In instances where foreign currencies are accepted, prices must also be indicated in Mauritian rupees and the relevant currency, with complete transparency regarding the exchange rate applied and any potential commission.

In a statement issued on 6th May, the Ministry urged merchants to strictly adhere to these regulations and encouraged consumers to report any discrepancies observed via WhatsApp or other channels.

Consumer Advocacy Perspective

For Jayen Chellum, Secretary-General of the Consumers Association of Mauritius (ACIM), this service simplifies the process for consumers to report abuses and strengthens the enforcement of existing laws.

“On one hand, merchants are called upon to fulfil their obligations, and on the other, consumers now have a tangible means to report violations.”

He highlighted the situation in markets, where prices are often absent or excessively inflated. “It is therefore equally important to report these cases to the authorities overseeing bazaars and fairs.”

Source: l’Express