5 Ways the MRA’s e-Tax Account Transforms Taxpayer Interaction

In a remarkable stride towards the modernisation of its offerings, the Mauritius Revenue Authority (MRA) has introduced the e-Tax Account, a pioneering tool aimed at enhancing communication with taxpayers. Accessible through the taxpayer portal (www.mra.mu), this innovative platform is poised to transform the way the tax administration interacts with citizens.

What advantages does this new initiative bring? In addition to the existing services available on the portal, such as electronic submission of tax returns and tax payments, the e-Tax Account simplifies communication between taxpayers and the MRA.

As the representative stated, “This interface now facilitates the instant receipt and response to correspondence from the MRA.”

Moreover, another significant feature of the platform is the provision of a full archive of past communications, which guarantees transparency and traceability in managing tax obligations.

The MRA assures that navigating the e-Tax Account is straightforward and user-friendly.

Upon receiving a message from the MRA, taxpayers are promptly notified via SMS and email, ensuring they remain engaged with the authority.

To access their accounts, users simply log in on the portal using their username and password.

This initiative embodies the MRA’s commitment to leveraging technology to streamline tax processes and strengthen the relationship of trust between the tax authority and the public.

How might this shift in approach influence public perception?

“By modernising its services, the Mauritian tax authority indicates its resolve to view citizens not merely as taxpayers, but as partners in progress,” noted a representative.

Additionally, the national audit report has acknowledged and praised the MRA’s initiatives in digitising both taxation and customs processes, emphasising the significance of such advancements in creating a more efficient and collaborative fiscal landscape.

Source: Defi Media