AirHelp Ranking: Air Mauritius10th Worst Airline in the World

In an annual report released by AirHelp, Air Mauritius has been ranked as the tenth worst airline in the world, receiving a score of 4.84 out of 10. This ranking, which evaluates airlines based on passenger feedback and operational performance, highlights the ongoing challenges faced by the national airline, which has already been weakened by significant financial losses.

On December 3, 2024, AirHelp published its analysis of the best and worst airlines globally.

The organization assisted passengers in obtaining compensation for flight disruptions and lost luggage, included Air Mauritius among the bottom ten airlines worldwide.

With a ranking of 101 out of 109, Air Mauritius now occupies a prominent position on the list of poorly rated commercial airlines.

Tunisair received the lowest score, at 3.63, followed by other underperforming airlines such as Tarom (102nd), IndiGo (103rd), Pegasus Airlines, El Al Israel Airlines, Bulgaria Air, Nouvelair, and Buz (108th).

Notably, Indian airline IndiGo has recently started direct flights to Mauritius, with its inaugural service to Bengaluru launching on November 19.

AirHelp’s methodology for this report included analyzing customer complaints globally, along with external data regarding timely departures and arrivals.

Additionally, passenger feedback from over 54 countries was taken into account, focusing on meal quality, comfort, and crew service from recent flights.

This comprehensive approach is aiming to provide a clear picture of airline performance, as explained by Tomasz Pawliszyn, AirHelp’s CEO.

He expressed hopes that these findings would encourage airlines to continuously heed passenger feedback.

The data assessed for this ranking covers the period from January to October 2024, during which Air Mauritius experienced a series of delays, flight cancellations, and various aircraft malfunctions.

In stark contrast, Brussels Airlines was rated as the best airline in the world, achieving a score of 8.12 out of 10.

This airline, a subsidiary of Deutsche Lufthansa, dethroned Qatar Airways, which now holds the second position with a score of 8.11.

United Airlines followed in third place with a score of 8.04.

Air Mauritius, having exited voluntary administration just over three years ago, now faces the critical task of balancing financial stabilization and strategic repositioning.

As it finalizes plans for 2031, the upcoming months will be pivotal in determining whether the national carrier can successfully regain its footing and become a leading player in the regional airline sector.

The airline is also awaiting a new board of directors following the resignation of its members after the general elections on November 10.

CEO Charles Cartier, who was appointed in March, is uncertain whether the new government will extend his tenure or usher in new leadership.

While audited accounts are still pending, current available figures provide a partial but crucial insight into the efforts being made to navigate the airline’s financial landscape.

Air Mauritius continued to grapple with persistent challenges, including rising operational costs primarily related to fuel and maintenance, which are heavily impacting profit margins.

Additionally, intensified competition from both regional and international carriers, along with volatile demand in an uncertain global economic climate, present significant hurdles.

Despite these challenges, the robust recovery of the global travel industry has positively impacted Air Mauritius’s revenue, which is seeing substantial growth.

However, the airline is struggling to control its expenditures effectively.

A delay in releasing audited financial statements could undermine investor and stakeholder confidence.

While the management remained optimistic about its long-term prospects, transparency and regular financial communication will be vital for maintaining the airline’s credibility moving forward.

Source: Defi Media