Mauritius Ombudsperson for Financial Services threatens to resign

The Ombudsperson for Financial Services has threatened to resign. Presenting the report of his Office for the financial year 01 July 2021 to 30 June 2022,  Dr Dan Maraye reportedly deplored a lack of financial and human resources to successfully conduct the mission entrusted to him.

Dr Maraye, a former Governor of the Bank of Mauritius, said that from 2021 to June 30, 2022, his office registered 682 complaints, adding to the 888 outstanding complaints as at 01 July 2021.

His office resolved or closed 746 complaints. Some 824 complaints were still in process or under investigation as at 30 June 2022.

“All this was done despite a reduced workforce,” Dr Maraye said.

During the period 01 July 2021 to 30 June 2022, 130 complaints were received against banks, 393 against insurance companies, and 159 against financial institutions.

Dan Maraye said he would also like to extend the jurisdiction of the Ombudsperson for Financial Services to other financial companies, such as the Development Bank of Mauritius or cooperative societies.

He also deplored that his staffs were working in poor conditions.

“We can’t do much without resources. My reputation is at stake. That’s dangerous! We’ll see how far people are patient. If they are no longer patient, I’d better not be around,” he was quoted as warning.

Sources: Defi Media/GIS Mauritius