Huawei and Mauritius Telecom bag “Most Innovative Product or Service” Award

Huawei and Mauritius Telecom’s “my.t 360°” Digital Operation Platform have won the “Most Innovative Product or Service” Award at the 2021 online AfricaCom Awards ceremony.

The AfricaCom Awards is one of the most influential technology, media and telecommunications awards ceremony in Africa that recognises innovative and outstanding contributions to the African telecommunications industry. 

“my.t 360°” is an innovative digital Operation And Maintenance (O&M) platform developed by Mauritius Telecom and Huawei.

The platform features Huawei’s SmartCare and AUTIN solutions, which cover customer experience management and intelligent operations respectively.

By adopting the latest technologies such as big data analytics, the “my.t 360°” Digital Operation Platform automates each user’s customer journey, and provides all-round, real-time, and multi-dimensional customer insights.

It also offers automatic and intelligent O&M operations that improve O&M efficiency and increase customer satisfaction.